1. Scope of Policy
Dev Tempopoint delivers customized professional consulting services, including architectural diagnostics, release readiness audits, cutover runbook synthesis, dry-run simulation facilitation, and ongoing advisory retainers. Because our work involves reserved senior consultant capacity and intellectual analysis tailored to your specific architecture, standard consumer retail return policies do not apply. All refund and cancellation requests are governed by the terms below.
2. Milestone Payments and Cancellation Conditions
Fixed-scope consulting sprints (such as the Flagship Release Readiness & Cutover Governance Sprint) operate under structured milestone schedules:
- Phase 1 Initial Mobilization Deposit (40%): Paid upon contract execution to reserve senior consultant calendar time and commence the pipeline diagnostic.
- If the client cancels the engagement in writing more than seven (7) calendar days before the agreed Phase 1 kickoff date, the deposit is 100% refundable, less a NT$5,000 administrative processing fee.
- If cancelled within seven (7) calendar days of the scheduled kickoff, 50% of the initial deposit is refundable to compensate for reserved consultant allocation.
- Once Phase 1 diagnostic discovery or repository inspection has commenced, the initial mobilization deposit becomes non-refundable.
- Phase 2 & 3 Runbook & Rehearsal Milestones (30%): Billed upon delivery of the drafted Cutover Runbook and completion of the pre-production dry-run simulation. If an engagement is terminated by mutual agreement prior to commencing Phase 2, no fees for Phase 2 or Phase 3 are incurred.
- Phase 4 Final Production Shadowing & Handover (30%): Billed upon completion of live cutover bridge observation and delivery of the final retrospective report. Completed phases are non-refundable once deliverables have been formally transferred.
3. Advisory Retainers Cancellation
Quarterly Senior Advisory Retainers require a three-month initial commitment. Following the initial term, retainer agreements may be cancelled by either party with thirty (30) days' written notice prior to the start of the next monthly billing cycle. Unused monthly advisory hours do not roll over across billing cycles and are non-refundable.
4. Rescheduling and No-Show Policies
We understand that unexpected production priorities, security patches, or infrastructure freezes may necessitate adjusting scheduled dry-run simulations or cutover windows:
- Scheduled Technical Discovery & Discovery Calls: May be rescheduled without charge with at least twenty-four (24) hours' prior notice.
- War Room Rehearsals and Cutover Live Bridges: May be rescheduled without penalty up to forty-eight (48) hours prior to the scheduled window. Rescheduling requests made with less than 48 hours' notice for on-site war room facilitation may incur a rescheduling fee of NT$10,000 to cover travel rebooking and consultant schedule re-allocation.
5. Non-Refundable Items
The following items are strictly non-refundable under all circumstances:
- Consulting hours already rendered during diagnostic discovery, pipeline inspections, or technical interviews.
- Custom-authored technical deliverables (e.g., finalized cutover runbooks, rollback script suites, branching policy documents) that have been delivered to client custody.
- Approved travel and lodging expenses incurred for on-site engagements outside Greater Taipei.
6. Refund Request and Processing Protocol
To request an eligible refund or formal engagement cancellation, the client's authorized signatory must submit a written request to:
Dev Tempopoint
Attn: Commercial Accounts
Email: info@dev-tempopoint.click
Address: Zhihao Chen, No.28, Sec 5, Zhonghua Rd, Sanchong District, New Taipei City, 241, Taiwan
7. Processing Time and Method
Approved refunds will be processed within ten (10) to fourteen (14) business days from the date of written approval. Refunds will be issued using the original payment method (bank wire transfer in TWD or international SWIFT wire transfer).